DPM 2010 Administrator Console MMC Will not open


Recently I’ve been given the task to watch the DPM backups for our customers.
During one of periodic checkups I wasn’t able to load the DPM 2010 Administrator Console. The screen was completely empty 🙁

During on of the many searches somebody suggested to register a dll in the Registry by the following command:

regsvr32 msxml3.dll

No help here and the problem still existed. I had a lot of work to do and this was holding me back.
Google wasn’t my friend with this problem and after searching for about a hour I decided to give the problem a thorough look.

Let’s try to open the Administrator Console from an empty MMC.
Go to Start, Run and type mmc. Click “OK” or hit the Enter button.
Go to file and click “Add/Remove snap-in”.
Search for the snap-in called “Microsoft Data Protection Manager” and click the “Add” button. Click “OK”.
In this situation this didn’t work for me either.

The DPM Server is installed on Windows Server 2008. The Administrator Console saves a .mmc file in the %APPDATE% folder of the user.
This directory is called “MMC”. I found two MMC folder located here:

  • USERFOLDER\AppData\Local\Microsoft
  • USERFOLDER\AppData\Roaming\Microsoft

I deleted the folder “MMC” because there was nothing else in there than the Microsoft Data Protection Manager.

Just to be sure, I logged out of the server and logged back in. I was finally able to to start the Administrator Console, whoohoo.

Back to work !!